Refund & Cancellation Policy

Last Updated: 5th Nov 2025,

By enrolling in any course or programme offered by IFSI, you accept and agree to the following Refund & Cancellation terms.

  1. Registration Fee
  • The registration/enrolment processing fee is non-refundable and non-adjustable under any circumstances.
  • Payment of the registration fee confirms your acceptance of IFSI’s Terms, Policies, and Course Structure.
  1. Course Fee & Refunds
  • Once the full course fee (or applicable instalment) has been paid and admission confirmed, no request for refund, adjustment or fee transfer will be entertained.
  • Students who enrol and then withdraw are not eligible for any refund of the course fee already paid.
  • Course transfers (to another batch or format) may incur a separate fee or fee difference; such requests are subject to approval and are not a substitute for a refund.
  1. Cancellation by IFSI
  • In the event IFSI cancels a course or batch prior to commencement (for reasons beyond student control), you will be offered either:
    • A full refund of the fees paid; or
    • A transfer to another batch with equivalent course content without any additional fee.
  • Should IFSI change a course format (e.g., offline to online) and you choose not to proceed, a pro-rata refund or credit may be offered at IFSI’s sole discretion.
  1. Withdrawal by Student
  • If you opt to withdraw your enrollment before the course begins, IFSI must receive your written cancellation request via email (to [insert email]) or a signed physical form.
  • Once the programme has commenced (i.e., first lecture, practical session, or access to online material), no refund will be made regardless of attendance or progress.
  • Batch swapping or format changes (offline to online, etc.) post-commencement may be permitted with a fee as set by IFSI (refer to batch-change policy in Terms & Conditions).
  1. Transfer or Upgradation of Course
  • Requests to upgrade from one course to a higher-level course (within IFSI offering) are considered only if made before the first scheduled class of your batch. Additional fee/difference applies.
  • Downgrades from a higher-level course to a lower-level are not permitted.
  • Transfers between batches (same course and format) may be allowed up to a maximum of two times during the course validity period, subject to batch-change fee and approval. (Refer Terms & Conditions Point 18)
  1. Course Validity & Expiry
  • Enrolment in a course is valid for one year from the date of admission. If you do not complete the course within this timeframe, you will be required to enrol afresh and pay the full course fee.
  • No fee credit or refund will be provided for non-use of course access, materials, or services during the validity period.
  1. Non-Refundable Items

The following are explicitly non-refundable, regardless of withdrawal or change of mind:

  • Registration fee
  • Study material, e-books, manuals, access credentials already provided
  • Examination/Certification fees paid to third-party bodies (if applicable)
  • Batch change fees, late-fee charges, cheque/bounce charges, re-validation fees
  1. Mode of Refund & Processing Time
  • Where a refund is approved (only in cases of cancellation by IFSI), it will be processed via the same mode of payment used by the student (bank transfer, card refund, etc.) unless otherwise mutually agreed.
  • Refunds will be processed within 7–14 business days after approval, subject to payment-gateway, bank or clearing-house norms.
  1. Force Majeure / Extraordinary Circumstances
  • In the case of natural calamities, pandemic, government-mandated lockdowns, or other “act of God” events that affect IFSI’s ability to deliver the course as specified, IFSI reserves the right to suspend, postpone or modify programmes.
  • Under such conditions, students will be offered:
    • Continuation of the programme in an alternate format (e.g., online) without extra fee; or
    • A credit note or refund (pro-rata) if delivery is significantly disrupted — at IFSI’s sole discretion.
  1. How to Submit a Request
  • Refund or cancellation requests must be sent in writing to: kshipra@ifsinstitute.com & prajwal@ifsinstitute.com
  • In your communication, please include:
    • Student name, enrolment ID, course name & batch
    • Reason for cancellation/withdrawal
    • Bank account details for refund (if applicable)
  • Verbal, informal or third-party requests will not be accepted. Requests will be acknowledged and tracked by IFSI’s student-support team.
  1. Revision of Policy
  • IFSI reserves the right to modify, amend or update this Refund & Cancellation Policy at any time without prior notice. Such changes will become effective from the date mentioned at the top of this page.
  • Your continued participation in the course after any policy update signifies your acceptance of the amended terms.

By proceeding with your enrolment, you acknowledge that you have read, understood and accepted this Refund & Cancellation Policy in full.